Sudo

Support

How can we help today?

Wallets, payments, escrow, validators or just stuck on a feature — search the help center, browse FAQs, or write to a human.

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Topics & guides

Wallet & sign-in

SIWE, WalletConnect, hardware wallets, switching wallets, social recovery.

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Payments & tipping

Sending tokens, NFT transfers, network fees, transaction status.

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Escrow & disputes

Funding escrow, milestones, partial release, opening a dispute.

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Validators

Bonding, applying, dispute panels, slashing, withdrawals.

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Mining rewards

How pairs work, claiming SUDO, streaks, dispute attribution.

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.sudo names

Minting, renewing, subnames, troubleshooting resolution.

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Smart groups

Indexing contracts, gating channels, treasury permissions.

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Privacy & data

Exporting your data, encryption keys, account deletion.

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FAQ

Top questions

I lost access to my wallet — can Sudo recover my account?+
We can't. Your wallet is your account. We recommend using social recovery (Safe / Argent) or hardware wallets to avoid this scenario. The Backup Vault tool can also share encryption-key shards with trusted contacts.
How do I switch to a new wallet?+
Go to Settings → Identity → Link wallet. Sign with both wallets and your messages, contacts and SUDO balance migrate. Keep both linked, or remove the old one after.
Why didn't my mining payout arrive?+
Payouts batch every 24h. If yours is missing after 36h, open a /support ticket with your wallet address — we'll trace the on-chain event.
How do I open a dispute on an escrow?+
From the escrow card in chat tap Dispute. Submit your evidence (file, link, on-chain proof). The validator panel forms within an hour.
How do I report a scam?+
From any DM or message tap the report icon. For wallet-draining attempts please also email security@su.do.

Still need help?

Wallet, payment or escrow issues? We aim to respond within one business day for account questions and immediately for safety or fund-loss concerns.

Open a ticketReport a security issue

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