We can't. Your wallet is your account. We recommend using social recovery (Safe / Argent) or hardware wallets to avoid this scenario. The Backup Vault tool can also share encryption-key shards with trusted contacts.

How do I switch to a new wallet?+

Go to Settings → Identity → Link wallet. Sign with both wallets and your messages, contacts and SUDO balance migrate. Keep both linked, or remove the old one after.

Why didn't my mining payout arrive?+

Payouts batch every 24h. If yours is missing after 36h, open a /support ticket with your wallet address — we'll trace the on-chain event.

How do I open a dispute on an escrow?+

From the escrow card in chat tap Dispute. Submit your evidence (file, link, on-chain proof). The validator panel forms within an hour.

How do I report a scam?+

From any DM or message tap the report icon. For wallet-draining attempts please also email [email protected].

Still need help?

Wallet, payment or escrow issues? We aim to respond within one business day for account questions and immediately for safety or fund-loss concerns.

Open a ticket Report a security issue

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